shipping policy

Last updated: 2 July 2026

This policy explains your right to cancel, return and obtain a refund for Products bought directly from us through drinkbesa.co.uk. It forms part of our Terms & Conditions and sits alongside your legal rights — it does not reduce them.

Alcohol: We do not currently sell alcohol through this Website. Besa alcoholic drinks bought from a third-party retailer (such as Amazon UK or a stockist) are returned under that retailer's own policy. This policy covers the non-alcoholic Products we sell directly.

1. Where we deliver

1.1 We deliver to addresses within the United Kingdom.

1.2 Deliveries to some areas may take longer or attract a surcharge, and some may be unavailable — for example the Scottish Highlands and Islands, Northern Ireland, the Channel Islands, the Isle of Man, and other offshore or remote postcodes. Any surcharge will be shown at checkout.

1.3 International delivery is not currently available.

2. Delivery costs

2.1 Delivery charges depend on the delivery option you choose, your order value and your destination. The exact cost is always shown clearly at checkout before you pay.

3. Dispatch and delivery times

3.1 We aim to dispatch orders promptly, usually within a few working days of receiving your order. You will receive a Dispatch Confirmation email when your order has been sent.

3.2 Estimated delivery times run from the date of dispatch and are estimates, not guarantees. Delivery times may be longer during busy periods (for example, sales or public holidays) or due to circumstances outside our control.

3.3 Your order is fulfilled and dispatched by our partner, Cardiff Distillery. Where tracking is available, we will include tracking details in your Dispatch Confirmation.

4. Receiving your order

4.1 Please provide a full and accurate delivery address. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address, and any re-delivery costs may be charged to you.

4.2 If you are not in when the carrier attempts delivery, they will usually leave a card with instructions or attempt re-delivery. If a parcel is returned to us as undelivered, we will contact you to arrange re-delivery (a further charge may apply) or a refund of the Product price (excluding original delivery costs).

5. Delays, damage and lost parcels

5.1 If your order has not arrived within the estimated timescale, please contact us at community@drinkbesa.com and we will investigate.

5.2 If your order arrives damaged, please contact us within a reasonable time of delivery with photographs, and we will arrange a replacement or refund. This does not affect your statutory rights (see our Returns & Refunds Policy).

5.3 Risk in the Products passes to you when they are delivered to the address you gave us.